Refund policy
Returns & Refunds Policy
30-Day Return Policy
We have a 30-day return policy, which means you have 30 days from the date you receive your item to request a return.
To be eligible for a return, your item must be:
In the same condition you received it
Unworn or unused
With original tags attached
In its original packaging
Accompanied by a receipt or proof of purchase
How to Start a Return
To initiate a return, please contact us at sales@505westernco.com.
If your return is approved:
You will receive instructions on how and where to send your package
Customers are responsible for return shipping costs and payment for shipment
Original shipping charges are non-refundable
Returns sent without first requesting a return will not be accepted.
Return Address:
505 Western Co.
505 Lake Ave.
Storm Lake, IA 55088
If you have any questions regarding returns, please contact us at sales@505westernco.com.
Damages & Issues
Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and make it right.
Exceptions / Non-Returnable Items
Unfortunately, we cannot accept returns on:
Sale items
Gift cards
Exchanges
The fastest way to ensure you get the item you want is to return the item you have. Once the return is accepted, you may place a separate order for the new item.
Refunds
We will notify you once we’ve received and inspected your return and let you know whether your refund was approved.
If approved:
Refunds will be issued to your original payment method within 10 business days
Original shipping charges are non-refundable
Please note that processing times may vary depending on your bank or credit card provider
If more than 15 business days have passed since your refund was approved, please contact us at sales@505westernco.com.